Clarient, A GE Healthcare Company, has a career opportunity for a Client Services Representative. Anyone who is interested in the job, please visit www.clarientinc.com and upload your resume directly to the opportunity.
No third party agencies at this time please.
Client Services Representative
Job Summary:
The Client Service Representative will troubleshoot and respond to a wide variety of client inquiries and requests, and also act as a liaison between Customer Support, the Labs, and the Pathologists.
Essential Duties and Responsibilities:
- Handles all incoming calls from our clients in a professional and responsible manner.
- Makes all necessary outgoing calls to our clients.
- Makes courier calls / logistics pick-up requests.
- Handles sorting and printing of the incoming faxes
- Monitors the outgoing faxes.
- Handles client supply orders.
- Monitors incoming emails from both our clients and the various labs, such as test add-on requests, case status inquiries, and troubleshooting requests.
- Responsible for assisting clients to ensure successful specimen action resolution.
- Communicating with the Pathologists and the various Labs in order to resolve various client concerns and requests.
- Participates in the rotating ON-CALL after-hours phone duty.
- Responsible for handling Slide loans requests.
- Monitors QA IHC Pathsite add-ons.
- Notifies Clarient Inc. Management and Sales of client issues and complaints.
- Responsible for creating and maintaining a high level of Client satisfaction with Client Services and Clarient Inc.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
Skills and Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
- Working knowledge of Microsoft Office.
- Excellent Typing and Data Entry Skills
- High level of accuracy and attention to detail.
- Ability to adapt to changing procedures, policies and work environment.
- Ability to work in a fast paced team environment.
- Ability to communicate effectively and follow written and verbal instructions.
Education and Experience Requirements:
- High School Diploma or equivalent.
- 2 years experience in a customer service environment preferred.
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